Returns/Exchange Policy

Returns/Exchange Policy

1. If you are not satisfied with our product within 7 days of receiving it(excluding Made-To-Order Product), you can return it for a full refund minus all shipping costs. For further information regarding the exact procedures, please contact manager@taorlab.com . Do not return any products without prior notification.

2. Products (excluding Made-To-Order product) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.

3. For Made-To-Order products, if the items do not fit properly but were made accurately according to your order specifications, we only support repair the product problem but not full refund.

4. Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.

5. TaorLab guarantees its products against material and workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.

6. Below is our address:
Name: wang xiaohan
Address: Binjiang District Xincheng Road NO.99 KaiHe Building, 215 Room,Hangzhou,Zhejiang,China
Zip: 310053
phone: +86-159-2568-9009


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